Coaching & Training
EQUIP YOUR WORKFORCE TO BUILD MORE CUSTOMER-FOCUSED SOLUTIONS.
Too many teams solve the wrong customer problems and waste resources on ideas that don’t work. Our hands-on programs blend human-centered design, lean methods, facilitation, and storytelling to help teams build confidence and increase pace.
We enable them to continuously deliver customer value and influence effectively to push ideas through organizational complexity with clarity and impact.
How We Do It
Start with real challenges – We anchor learning around your team’s actual problems and use them as case studies to teach new tools and mindsets.
Make learning hands-on – Teams build and test ideas during the training, applying concepts in real-time instead of waiting until “later.”
Break silos with facilitation techniques – We give teams the tools to collaborate effectively, breaking down barriers across departments.
Focus on storytelling – Teams learn how to turn insights and data into compelling stories that win support and drive decisions.
Teach teams to teach others – We enable teams to share what they’ve learned, scaling the impact across the organization.
Build repeatable systems – Our frameworks make it easy for teams to reuse what they’ve learned, creating lasting change.
1000+ employees trained
HUMAN-CENTERED DESIGN + LEAN PROTOTYPING FUNDAMENTALS
Quickly get to product-market fit with less risk. Discover the right customer problem and test the right solutions.
LEARN HOW TO:
Build empathy for internal and external customers
Design solutions that meet real customer needs
Test assumptions quickly through rapid prototyping and iteration
RECENT PROGRAM:
An 8-week virtual training to scale innovation methods nationally.
Challenge: Launch a national catalyst program to embed innovative thinking across the organization.
Impact: 39% of the high-performing associates demonstrated an increase in problem-solving skills, applying innovation methods with customers, and creating a compelling case for national leadership to expand program investment.
“If there is ever a time we need creativity and innovation to keep our programs viable for the young people we serve, it’s today. So, thank you David and the Innovation Catalysts.”
JACK KOSAKOWSKI, PRESIDENT & CEO, JUNIOR ACHIEVEMENT
STORYTELLING FOR INFLUENCE
Build trust and drive alignment with internal partners. Empathize with stakeholders and deliver narratives that win support.
LEARN HOW TO:
understand the context and internal partner needs
connect with empathy and without judgment
Craft compelling narratives that make your POV a priority
RECENT PROGRAM:
A 1-day in-person storytelling experience at Nike Global HQ
Challenge: Equip a manufacturing team to strengthen partnerships with apparel stakeholders.
Impact: 73% of participants were ready to deliver their POV to their stakeholders within 24 hours, using narratives built during the training.
“David has this super inviting way of working with people and making them comfortable. He sets the team at ease with topics that may be foreign to them and brings them along on the journey.”
Rick Waldron, VP Innovation, Nike
FACILITATION MASTERCLASS
Drive collaborative decision-making. Lead productive and vibrant workshops that create action.
LEARN HOW TO:
Command the room with command and presence
Moderate discussions that elevate voices and create clarity
Design structured agendas with activities that keep teams focused and productive.
Move teams to action by driving committed decision-making and breaking through roadblocks.
RECENT PROGRAM:
A 3-week live virtual experience with the Capital One Design team
Challenge: Increase the influence of a Capital One Design team by leading more productive, engaging workshops with product and business stakeholders
Impact: 26% increase in confidence when leading meetings and workshops, empowering the team to take charge and drive results.
“I found both the live and video instruction very useful. The tactical things were super helpful!”
Nate Blackburn, Principle UX Designer
